SHIPPING + RETURNS
Shipping
How are Prints Shipped?
Fine art prints are carefully packaged and mailed in a tube for safe shipping.
What are your shipping times?
Usually, it takes 4-7 days for our wonderful printer to fulfill your order. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–10 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other International: 10–20 business days
Where will my order ship from?
I work with a fulfillment company with facilities worldwide. Select products such as original paintings are shipped directly from my studio as noted in the description.
Will I be charged customs for my order?
Additional customs and tax fees can occur on International orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. Danita Brooks Studio is not responsible for any customs charges.
My order should be here by now, but i still don't have it. What should I do?
Get in touch with us at danita@danitabrooks.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. If your delivery is lost or missing, we will replace your order along with the shipping cost. Please carefully check your address before checkout.
How do I track my order?
You will receive a tracking link via email when your order ships out.
I received a wrong/damaged print, what should I do?
If for some reason this happens, we want to resolve it quickly for you. Please email us at danita@danitabrooks.com within one week with a photo of the damage, and any other details you may have about your order so we can share it with our printer. We’ll get back to you with a resolution asap!
Returns
What is your return policy?
If for some reason a print is damaged please get in touch with me at danita@danitabrooks.com, I want your experience to be the best and for you to have a print or painting you enjoy. Because of the custom nature of most of my work, all sales are final and I don’t offer refunds. However, I want you to be incredibly pleased by my work—so I will make every attempt to give you the best information on a piece and the best service possible.
Do you offer refunds?
I do not offer refunds because of the custom nature of my business. However, if you receive the wrong print or a damaged item, please contact us with a photo of the item so we can sort if all out for you. You can contact me at danita@danitabrooks.com.
Can I exchange my print or painting for a different one?
At this time, I don’t offer exchanges but will make decisions on a case-by-case scenerio if needed. If you’re unsure which size would fit your space, check out our sizing guide and be sure to measure your space. I want your experience to be amazing—email me with any questions or concerns.
FAQ
Originals
Where can I buy your original art?
You can purchase an original painting here.
How do you ship original paintings?
I paint in pastel, oil, and acrylic, all of which need to be carefully shipped accordingly. I securely wrap and ship all originals in a cardboard box via USPS or UPS. If you are International, let me know, and I will give you a quote for shipping.
Do you paint commission pieces?
I paint portraits and commission paintings at select times of the year. If you would like to be on my waiting list, contact me here to get on the list.
When I buy an original do i own the rights to it?
I retain all rights to the artwork I create, including the right to make prints of any of my artwork. The only exception is if the client purchases the full rights to the art which is in addition to purchasing a painting.
The client can display and enjoy the art in their home or business but may not reproduce the art for sale.
If you would like to purchase full rights to one of my pieces, let me know, and I would be glad to discuss it.
Prints
Are Your Prints detailed and what is the quality like?
All my prints are made be a professional partner—therefore, they are a professional quality print and printed on professional equipment. If you have any questions at all about a print, please contact me here.
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