SHIPPING + RETURNS
How are Prints Shipped?
Fine art prints are carefully packaged and mailed in a tube for safe shipping.
How do you ship original paintings?
I paint in pastel, oil, and acrylic, all of which need to be carefully shipped accordingly. I securely wrap and ship all originals in a cardboard box via USPS or UPS. If you are International, let me know, and I will give you a quote for shipping. You can contact me here at: firstname.lastname@example.org
WHAT IS YOUR ORDER PROCESSING TIME?
- For all painting orders, I process all orders within 3 business days, except for weekends and holidays.
- For print orders, it takes 4-7 days for our wonderful printer to fulfill your order.
- You will receive an email confirmation with all your order details.
- If you need help, reach out to me at email@example.com. I am here to help.
What are your shipping times?
Shipping is through USPS and USPS International for all international orders. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–10 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other International: 10–20 business days
Where will my order ship from?
I work with a fulfillment company with facilities worldwide for my prints. Select special print collections and original paintings are shipped directly from my studio in Jacksonville, FL (these will be noted in the descriptions of all items on my website).
do you ship internationally?
Yes! I ship all around the world except for certain countries restraints and regions due to world events.
Will I be charged customs for my order?
Additional customs and tax fees can occur on International orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. Danita Brooks Studio is not responsible for any customs charges.
My order should be here by now, but i still don't have it. What should I do?
Get in touch with us at firstname.lastname@example.org with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. If your delivery is lost or missing, we will replace your order along with the shipping cost. Please carefully check your address before checkout.
How do I track my order?
You will receive a tracking link via email when your order ships out.
I received a wrong/damaged print, what should I do?
If for some reason this happens, I want to resolve it quickly for you.
Here is the process:
- Please email me at email@example.com within one week with a photo of the damage, and any other details you may have about your order so we can share it with our printer.
- I’ll get back to you with a resolution and replacement asap.
- Shipping will also be included for a damaged print.
What is your return policy?
If for some reason a print is damaged please get in touch with me at firstname.lastname@example.org, I want your experience to be the best and for you to have a print or painting you enjoy. Because of the custom nature of most of my work, all sales are final and I don’t offer refunds. However, I want you to be incredibly pleased by my work—so I will make every attempt to give you the best information prior to purchase on an art piece or print, and the best service possible.
Do you offer refunds?
If you receive the wrong print/painting or a damaged item, I will gladly exchange or replace your item with a similar item if in a certain case the item is a custom made art piece. Please contact me with a photo of the item so I can sort it all out for you. You can contact me at email@example.com. Because of the custom nature of most of my work, I do not offer refunds, but I do offer exchanges or replacements. You can expect a printed replacement to follow the same shipping and processing time listed above. If a replacement is needed for a painting damaged during shipping, painting time will be estimated for you.
Can I exchange my print or painting for a different one?
If you’re unsure which size would fit your space, check out our sizing guide and be sure to measure your space. I want your experience to be amazing—email me with any questions or concerns. At this time, I do not exchange prints or paintings. Please reach out to me prior to purchase with any questions.
Where can I buy your original art?
You can purchase an original painting here.
Do you paint commission pieces?
I paint portraits and commission paintings at select times of the year. If you would like to be on my waiting list, contact me here to get on the list.
When I buy an original do i own the rights to it?
I retain all rights to the artwork I create, including the right to make prints of any of my artwork. The only exception is if the client purchases the full rights to the art which is in addition to purchasing a painting.
The client can display and enjoy the art in their home or business but may not reproduce the art for sale.
If you would like to purchase full rights to one of my pieces, let me know, and I would be glad to discuss it.
Are Your Prints detailed and what is the quality like?
All my prints are made by a professional partner—therefore, they are produced on professional equipment with pro inks and quality. If you have any questions at all about a print, please contact me here.
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