Shipping policy
Shipping
You will receive a tracking number after your package has shipped. All our prints are shipped through either USPS, FedEx, DPD, and DHL to give you the best possible shipping experience according to your location. All our paintings are shipped by USPS or FedEx depending on your location.
How are prints shipped?
US Shipping: prints are shipped at a flat rate of $5.95 per order (no matter how many prints are ordered.)
International Shipping: prints are shipped at a flat rate of $11.95 per order (no matter how many prints are ordered.)
Fine art prints are carefully packaged and mailed in a tube for safe shipping.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days.
- Australia: 2–14 business days
- International: 10–20 business days
How Are original paintings shipped?
US Shipping:
- Mini Paintings under 8″, US Domestic shipping is a flat rate of $10.
- Small Paintings 8″ to 12″, US Domestic shipping is a flat rate of $25.
- Medium Paintings 14″ to 18″, US Domestic shipping is a flat rate of $50.
- Large Paintings 20″ to 30″, US Domestic shipping is a flat rate of $75.
International Shipping:
- Mini Paintings under 8″, US International shipping is a flat rate of $20.
- Larger Paintings International shippingplease email us at danita@danitabrooks.com for a shipping quote. And keep in mind any custom fees are paid by the customer see below.
All of our paintings are carefully wrapped and shipped from Jacksonville, FL. We ship via USPS or FedEx.
Please allow up to 7-10 business days for shipping of original paintings.
I paint in pastel, oil, and acrylic, all of which need to be carefully shipped accordingly. I securely wrap and ship all originals in a cardboard box via USPS or UPS. If you are International, let me know, and I will give you a quote for shipping. You can contact me here at: danita@danitabrooks.com
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at danita@danitabrooks.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost. The exception in this case would be if you ordered a painting and that might some additional time to reproduce. Please carefully check your address before checkout.
Where will my order ship from?
I work with a fulfillment company with facilities worldwide for my prints. Select special print collections and original paintings are shipped directly from my studio in Jacksonville, FL.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at danita@danitabrooks.com.
I received a wrong/damaged product, what should I do?
If for some reason this happens, I want to resolve it quickly for you.
Here is the process:
- Please email me at danita@danitabrooks.com within one week with a photo of the damage, and any other details you may have about your order so we can share it with our printer.
- I’ll get back to you with a resolution and replacement asap.
- Shipping will also be included for a damaged print.